Terms of Service


By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.


We may at any time amend these Terms and Conditions. Such amendments are effective immediately upon notice to you by us posting the new Terms and Conditions on this Site. Any use of the Site or Service means you accept these amendments. We reserve the right to update any portion of our Site and Service, including these Terms and Conditions, at any time. We will post the most recent versions to the Site and list the effective dates on the pages of our Terms and Conditions. These Terms & Conditions were last updated on July 7th,2017.

These General Terms and Conditions, together with the Austin Reliance; Service Order, state specific addendum attached hereto, and any applicable Program Terms, shall constitute the entire agreement of the parties and shall not be modified except by written change order issued and signed by Austin Reliance. No prior representations, inducements, promises, or agreements between the parties, whether oral or written, shall be of any force or effect and any said prior representations, inducements, promises, or agreements are hereby revoked and superseded. No terms stated by Customer in accepting or acknowledging this offer or otherwise shall be binding except as expressly incorporated herein by Austin Reliance. THIS OFFER IS EXPRESSLY LIMITED TO ACCEPTANCE UPON THE TERMS AND CONDITIONS CONTAINED HEREIN.

This site and its components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information.

This Site and its original content, features, and functionality are owned by Austin Reliance and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

“Authorized Service Technician” means the person(s) authorized by Austin Reliance to furnish the Service hereunder, which may include third party subcontractors authorized by Austin Reliance.
“Customer” or “you” means the person, partnership, company, or corporation purchasing the Service hereunder.
“Equipment” means the HVAC unit or associated equipment that is the subject of the Service rendered hereunder.
“Service” means installation, inspection, servicing, reconditioning, startup, alteration, repair, replacement, or correction of Equipment, or a part thereof, or assistance with respect thereto.
“Austin Reliance” or “our” or “us” or “we” means Austin Reliance Heating & A/C LLC, a Texas limited liability company, d/b/a Austin Reliance Heating & A/C and each of its subsidiaries.
“Service Order” means the executed agreement between Austin Reliance Heating & A/C and Customer setting forth the terms of the Service, which incorporates these Terms and Conditions.


Austin Reliance agrees to accept responsibility for your 100% complete satisfaction. This means that if you are not totally satisfied with the new product installation Service, we will promptly address and perform to your complete satisfaction those issues regarding material or workmanship. This Reliable Service & Quality Guarantee applies so long as: (i) the entire HVAC system (the “System”) is maintained annually by a Austin Reliance Authorized Service Technician; (ii) all repairs recommended by Austin Reliance are performed on the System; and (iii) the System has been used solely for the purpose and under the conditions for which it was designed and has not been subjected to misuse, alteration, accident or abuse.


This contract does not cover: (a)any additional Equipment that is added to Your heating and/or air conditioning system, unless we agree that for an additional annual fee to cover same; (b) any maintenance to Equipment that has been altered or repaired by anyone other than an Authorized Service Technician, including any unauthorized alterations made by you to the Equipment; (c) damage or other Equipment failure due to causes beyond Austin Reliance control including, but not limited to, repairs necessary due to operator negligence, Customer’s failure to maintain the Equipment according to the owner’s manual instructions, abuse, vandalism, theft, fire, flood, wind, freezing, power failure, inadequate power supply, moisture or other unusual atmospheric conditions, acts of war or acts of nature; (d) consumable items defined as any part that is considered consumable by the manufacturer; (e) damage or failure caused by animals or insects; (f) regular maintenance, maintenance parts such as filters, lubricants, or refrigerant gasses, unless specifically included in the description of the applicable Service; (g) failure and replacement caused by contamination of the sealed system such as by Green Slime, Dirty Sock Syndrome, etc.; (h) corrosive conditions caused by location or moisture; (i) leaks in the Equipment in the evaporator, Schrader cores, condenser and/or metering device or other connections resulting from loose valves and/or loose valve caps, interconnecting fittings and/or field piping (line sets/tubing); (j) miscellaneous items such as nitrogen that are used to detect or diagnosis failures unless specifically included in the description of the applicable Service; (k) alteration of the Equipment to meet changes in federal, state or local codes and regulations, or repairs which require additional parts and labor to bring the Equipment into working condition as a result of such government regulations; and/ or (l) manual or digital thermostats unless specifically included in the description of the applicable Service.


Payment is due upon completion of work. For any Service for the inspection, tune-up, or maintenance of Equipment to be performed in a single service call, Austin Reliance shall invoice the Customer for all charges incurred in accordance herewith and such invoices shall be due upon completion of work. For any Service to be performed on multiple service calls or over a specified term, Customer may authorize payment by cash or electronic payment.


By entering into this agreement, you expressly consent and permit Austin Reliance to contact you by phone or e-mail (via live operator or automated call) to schedule and provide products and services associated with your purchase or service. You consent to receive future communications and advertising about the products and services we offer via phone, email or mail. You consent and agree that we may provide your contact information to our third party partners for use in marketing related products, services and extended warranties to you.


This Agreement shall be construed and governed by the laws of the State of Texas.


Austin Reliance retains ownership and the right to publish, without permission and in any format, any content submitted by any user of this Web site or any Austin Reliance-owned Web site. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Terms of Service
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